Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 15 days after delivery
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded or exchange.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, visit our Returns Center page for easy processing.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
CANCEL AND CHANGE REQUESTS
Hey, we know mistakes happen. Maybe you realized you ordered the wrong shoe or your bank account isn't as full as you thought it was. For whatever reason, if you need to cancel your order, email us as soon as possible at firstname.lastname@example.org We'll do everything we can to accommodate your request—because that's how we roll—but unfortunately, we cannot guarantee that your request will be honored due to real-time order processing.
NOTE: If your order is already in the shipping process and on the way, we won't be able to cancel the order. If this happens, DON'T PANIC! You have the following two options in this situation:
*You can ship the product back to us. If you choose to ship back to us, we recommend:
- • You use the same original box.
- • You insurance the item for the full value should anything happen during shipping. Libertee Shop is not responsible for returned product in transit.
Please see our Return Policies section for further details. We will not refund shipping for these orders since the order already was shipped.
How do I change an order after it has been placed?
Feeling indecisive? We get it. Sometimes, you need to change your order. See below for more info.
- Once we have confirmed your order, we cannot change or add anything to the order without attempting to cancel it first.
- All items processed on an order are entered in our inventory management database and cannot be altered once the order has been confirmed.
What if your order cannot be canceled? Simply:
Return the order to us via mail depending on the credit card company, it may take an additional 2-10 business days after the credit is applied for it to post.
NOTE: We will not refund shipping for these orders, as the order was already shipped.
Refund Process and Timeframe
NOTE: For your protection, we suggest sending your return via insured parcel post or other traceable methods.
Shipping fees are not refundable and return shipping charges must be paid by the customer. liberteeshop.com is not responsible for returns until they are received in our warehouse.